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Damages & Refund Policy

Our online Afro-Caribbean food grocery store is committed to providing our customers with the highest quality products. However, if you receive a damaged or defective item, please contact us within 3 days of receiving the item. We will either send you a replacement or process a refund. If you are not satisfied with your purchase, you can request a refund or exchange within 7 days of the delivery date. We will refund the purchase price less the shipping and handling fees. We do not accept returns on perishable items. If you have any questions or concerns, please contact us at or by phone at 01325787310.” Damaged or expired items: Customers can contact the store within 24 hours of receiving their order if they receive any damaged or expired items. The store will provide a full refund or replacement for the affected items at the discretion of the warehouse manager.

1. Incorrect items

If the store accidentally sends the wrong items, customers can contact them within 24 hours of receiving their order. The store will either provide a full refund or send the correct items at no additional cost to the customer.

2. Returns

Customers may return unopened and unused items within 14 days of receiving their order for a full refund.

3. Cancellations

Customers can cancel their order at any time before it is shipped. If the order has already been shipped, the customer will be responsible for returning the items at their own expense.

4. Refunds

All refunds will be processed within 14 business days of receiving the returned items or cancellation request.

It’s important to note that this policy can be changed as the business sees fit and to comply with the laws of the jurisdiction in the United Kingdom which the business operates.

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